I found your entry interesting do I’ve added a Trackback to it on my weblog …

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I am a US citizen living overseas in Japan.
My order was canceled because I wasn’t able to name a major road near my residence?

I gave them all the accurate info from my order. They called me, and I gave them all relevant information, even my date of birth.

I can even verify myself from the Paypal account I used to place the order.

In Japan, especially in the metropolitan areas, Trains are the main mode of transport.
Most people use GPS here precisely because there are limited street signs.

You can’t just walk outside and see what street your on. So unless you were a driver, which I am not, or looked it up on a map, you would not know the roads.

I tried to explain, and was even asking if there was some other way to verify, but they didn’t even try to help. Just canceled it right off.

Ridiculous and uncooperative service.

I never heard of a company canceling an order because a customer couldn’t name a road and then not even offering the customer another method of verification.